Return And Refund

Refund and Return Policy for Elleysoft 

At Elleysoft, we value our customers and are committed to ensuring your satisfaction. If you are not completely happy with your purchase, our refund and return policy is here to help.

1. Eligibility for Refunds and Returns
We accept returns and issue refunds under the following conditions:
– The product is unused, unopened, and in its original packaging.
– The return request is made within 15 days of receiving the product.
– Proof of purchase (e.g., order confirmation or receipt) is provided.

Note: For hygiene and safety reasons, we cannot accept returns or issue refunds for opened or used sanitary products unless they are defective or damaged.

2. Return Process
1. Contact Us: Reach out to our customer support team at info@elleysoft.com or +91 9825878806 within the return window.
2. Approval: Once your return request is reviewed and approved, we will provide instructions on how to return the product.
3. Shipping: Send the product back to the address provided by our team. Customers are responsible for return shipping costs unless the product is defective or damaged.

3. Refund Process

– Refunds will be processed within 7-10 business days after the returned product is received and inspected.
– Refunds will be issued to the original payment method used at the time of purchase.
– In cases of defective or damaged products, return shipping costs will be reimbursed.

4. Non-Refundable Items
– Products that have been opened or used (unless defective).
– Items purchased on clearance or marked as final sale.
– Products returned after the 15-day return window.

5. Exchanges
We offer exchanges for defective or damaged products. To request an exchange, please contact our customer support team within **15 days** of receiving the product.

6. Contact Information
If you have any questions about our refund and return policy or need assistance, please contact us at:
– Email: info@elleysoft.com
– Phone: +91-9825878806

Thank you for choosing Elleysoft. Your comfort and satisfaction are our priorities!